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Security, Privacy & Compliance
Insurance CX Is Losing Customers at the Worst Possible Moment: Payment
The “Day 2” Migration Problem: Why Legacy Compliance Fails on Amazon Connect
Singaporean Regulator Fines Singtel $774MN for Disruption to Customer Service Lines
Misconfigured Software at Petco Exposes Sensitive Customer Data
AI & Automation in CX
Microsoft Invests $36.5BN into India and Canada for AI Initiative, Expanding Local Customer Services
Coupang CEO Resigns as Regulators Tighten Oversight Following Data Breach
ServiceNow to Modernize Canada’s Public Sector with AI Deployment Services in $100MN Investment
Customers Abandon South Korea’s Amazon, Coupang, After Apology Fiasco Follows Massive Data Breach
Deeper Integrations, Smarter Service: How SequenceShift Bridges Salesforce & Amazon Connect
CX Trends
Vodafone, EE, O2 and Three £1.1BN Lawsuit Highlights Customer Loyalty Exploitation Issues
Fintech Feud Erupts After Rabois’ “Chinese Backdoor” Jab at Airwallex, CEO Zhang Fires Back
ServiceNow Expands Its Security Reach With Veza Buy
Virgin Media Faces £23.8MN Fine After Placing Its Vulnerable Customers At Risk
Zendesk and Microsoft Targets The Small Business Market in Latest Partnership
Microsoft Steps Up Efforts to Support European Customers’ Data Sovereignty
OpenAI Discloses Mixpanel Hack, Highlighting Risks in Third-Party Data Security
8×8 Enhances Security and Privacy Portfolio For Secure Customer Data Handling
Data Sovereignty Becomes a Strategic Imperative Under Europe’s Compliance Rules
Regal CEO says “The AI Regulation Patchwork Is Holding Innovation Back”
Trust Becomes the KPI: What the EU AI Act Forces CX Teams to Prove
Sprinklr Spring 26: The Governance Frontier For Autonomous AI
ThreatLocker CEO Calls BS on “Sophisticated” Cyberattacks
As AI Agents Enter Customer Journeys, Enterprises Must Rethink Fraud and Identity
