Service Management & Connectivity

Marketing & Sales Technology

No Plug-Ins, No Hassle: Payments Go Native in Zendesk

Service Management & Connectivity

Secure Payments, Seamless Journeys for Travel and Hospitality Contact Centers

Contact Center & Omnichannel​

Five9 & Verint Announce a New Integration, Take Their Partnership Beyond WFO

Contact Center & Omnichannel​

Big CX News from Salesforce, NICE, Microsoft & Dubber

Contact Center & Omnichannel​

NICE Is Part of a $578MN Megadeal to Transform the Southern Hemisphere’s Largest Contact Center

Customer Analytics & Intelligence

Transitioning to a Dynamic Data Hub: The Future of CX

Contact Center & Omnichannel​

Telcos Are Buying Up CPaaS Platform Providers: Why?

Contact Center & Omnichannel​

Verint Secures Major GenAI Bot Expansion with Leading Healthcare Provider

Contact Center & Omnichannel​

Huawei and Indosat Launch the Biggest Digital Intelligence Operations Center in Southeast Asia

Event News

CX All-Stars: Leaders Choose Their Business Heroes

Contact Center & Omnichannel​

Landis Microsoft Teams Contact Center Review

Contact Center & Omnichannel​

Verint Scores $13 Million Deal with Fortune 25 Brand

Customer Analytics & Intelligence

Are Your SMS Messages Reaching Customers? Don’t Take It for Granted

Customer Analytics & Intelligence

The Forrester Wave: Conversational AI For Customer Service 2024 – Top Takeaways

Customer Analytics & Intelligence

Sprinklr Develops “Digital Twins” to Spread Conversational AI Across the Enterprise

Contact Center & Omnichannel​

Five9 Signs Its “Largest Deal Ever”, AI Bookings Rise By 15x