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The Impersonation Crisis in Social CX: How Fake Accounts and AI Clones Are Exploiting Customer Trust “Your AI Shouldn’t Own the Relationship” The CRM Relationship Trap Why Salesforce’s Headless Contentful Deal Is Bigger Than Content Management Big CX News from HubSpot, Microsoft, OpenAI & Anthropic Privacy Fears Could Push Half of Consumers Off Social Media, Raising Challenges for Customer Engagement The Impersonation Crisis in Social CX: How Fake Accounts and AI Clones Are Exploiting Customer Trust “Your AI Shouldn’t Own the Relationship” The CRM Relationship Trap Why Salesforce’s Headless Contentful Deal Is Bigger Than Content Management Big CX News from HubSpot, Microsoft, OpenAI & Anthropic Privacy Fears Could Push Half of Consumers Off Social Media, Raising Challenges for Customer Engagement

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Mary Ann Miller

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