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The CCW Panel That Changed How I Think About AI Powered CX. Here Is What They Said. Cityside Fiber’s CX Leader on AI, Soft Skills, and Owning Your Seat at the Table The End of the Chat Interface? OpenAI’s Bet on Agentic AI KPMG’s Dan Balisteri on Over-Personalisation, the Empathy Deficit, and Why AI Deployments Keep Failing Cresta’s CMO on the Unified AI Workforce – and Why Synthetic Customers Are the Next Big Thing The CCW Panel That Changed How I Think About AI Powered CX. Here Is What They Said. Cityside Fiber’s CX Leader on AI, Soft Skills, and Owning Your Seat at the Table The End of the Chat Interface? OpenAI’s Bet on Agentic AI KPMG’s Dan Balisteri on Over-Personalisation, the Empathy Deficit, and Why AI Deployments Keep Failing Cresta’s CMO on the Unified AI Workforce – and Why Synthetic Customers Are the Next Big Thing

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Russel Banzon

Russel Banzon

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Cresta CMO Russel Banzon discussing AI agents and unified contact centre workforce at CCW Vegas

Contact Center & Omnichannel

Cresta’s CMO on the Unified AI Workforce – and Why Synthetic Customers Are the Next Big Thing

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