Authenticx, a provider of conversational intelligence for healthcare, has announced new enhancements to its product features, including Speech Analyticx, Smart Sample, Smart Predict, and Montage Builder.
The enhancements follow Authenticx’s mission to help healthcare organisations better understand their patients through voice.
Amy Brown, Founder and CEO of Authenticx, said: “In today’s competitive healthcare landscape, navigating between the three pillars of payers, providers and pharma is a challenge for customers.”
“It’s more important than ever for healthcare organizations to build empathy at scale into their customer experiences. Implementing Authenticx provides healthcare leaders with unfiltered feedback from the help of intelligent data insights to activate customer voices. ”
The enhanced product features include:
- Speech Analyticx – uses Machine Learning and AI to identify and summarise themes and trends across interactions
- Smart Sample – uses strategic priorities as a guide to single out the types of customer interactions that matter most
- Smart Predict – evaluates conversations and improves quality assurance efficiencies according to a specified criteria in conversational data
- Montage Builder – creates a story around a particular topic by picking out relevant conversation clips in customers’ voicethe voices of customers.
