Latest Agent Assist News

Contact Center & Omnichannel​

Big CX News from Google, Cisco, HubSpot, & Pega

Contact Center & Omnichannel​

Deepgram’s Shortcut Beckons the Future of Personalized AI Assistants 

CRM & Customer Data Management

Pegasystems Announces a “First-of-Its-Kind” Orchestration Capability for AI Agents

Contact Center & Omnichannel​

Contact Center Trends for 2025: What’s Hot and What’s Not?

Customer Analytics & Intelligence

Customers Are Increasingly Choosing Third-Party Customer Service Experiences Over Yours, Says Gartner

Contact Center & Omnichannel​

Cisco Makes Its AI Assistant Available on the Webex Contact Center, Integrates an AI Agent

CRM & Customer Data Management

Salesforce Launches a “First-of-Its-Kind” Benchmarking Tool to Compare the Energy Consumption of AI Models

Contact Center & Omnichannel​

Big CX News from Zoho, Google, Cisco, & Salesforce

AI & Automation in CX

AI Agents Will Transform Voice of the Customer (VoC) Programs. Here’s How.

Contact Center & Omnichannel​

Microsoft Sees “Rapid Growth” in CCaaS, Credits Its Reputation for GenAI Innovation

CRM & Customer Data Management

Zoho Previews AI Agents, Teases Low Pricing, & Shares More on Its CEO Transition

Customer Analytics & Intelligence

Bridging the AI Skill Gap: The Urgent Challenge for CX Leaders 

CRM & Customer Data Management

Salesforce Quietly Cuts 1,000 Jobs Amid Hiring Push, Sources Say

Contact Center & Omnichannel​

Google Launches an AI Agent That Will Call Customer Service for You

Customer Analytics & Intelligence

Cisco Researchers Shred DeepSeek, Blast Its “Safety and Security”

CRM & Customer Data Management

HubSpot’s Prospective AI Agent Platform Races Past 500,000 Users