Latest Agent Assist News

CRM & Customer Data Management

ServiceNow Acquires Cuein, the “Copilot for Customer Experience Teams”

Contact Center & Omnichannel​

Zoom Empowers Contact Center Agents with Dynamics Guides & Suggested Answers

Customer Analytics & Intelligence

The Future of Copilots and AI Agents: Takes from Microsoft, Salesforce, & NVIDIA

AI & Automation in CX

Is Your Contact Center Still a Cost Center? The Proactive CX Strategy That Turns Support Into Revenue

Contact Center & Omnichannel​

QA Automation – How Far Can We Push AI?

Contact Center & Omnichannel​

SiriusXM In Hot Water for Its Contact Center’s Subscription Cancellation Practices

Workforce Engagement Management

Verint Acquires Cogito, Develops a Bot That Scores Live Customer Conversations

CRM & Customer Data Management

Salesforce’s Agentforce Testing Center Ensures Accurate Agent Responses

Contact Center & Omnichannel​

Five9 to Launch ‘New Paradigm’ AI Agents Next Week

Workforce Engagement Management

RingCentral and Verint Form WEM Partnership

Contact Center & Omnichannel​

Bringing Vision to Customer Support: A New Era in CX with TechSee

Contact Center & Omnichannel​

How Can I Focus My Contact Center AI Strategy? Advice from AdventHealth

Contact Center & Omnichannel​

Context Summaries and Suggested Replies – a Deep Dive into Cisco’s AI-Powered CX Features

Contact Center & Omnichannel​

‘Reimaging CX’ – How AI is Changing the Game for Cisco

Event News

Avaya at Gitex 2024: Key Takeaways

Contact Center & Omnichannel​

WebexOne 24: Umpqua Bank’s Lightning Move to the Cloud with Cisco