Latest Agent Assist News

Contact Center & Omnichannel​

Zoom Releases Three Tools to Simplify Contact Center Agent Experiences

CRM & Customer Data Management

Salesforce Unveils ‘Groundbreaking’ AI Agents Solution, Agentforce

CRM & Customer Data Management

Salesforce CEO Reveals its ‘Next Big Transformation’

Contact Center & Omnichannel​

Future Trends: What’s Next for AI in Contact Centers?

Contact Center & Omnichannel​

RingCentral Introduces Its New AI Assist Solutions for RingCX

CRM & Customer Data Management

Salesforce Doubles Down On Autonomous Agents With Einstein SDR and Sales Coach

Contact Center & Omnichannel​

RingCentral Teases Native AI Assistants for RingCX, Unveils More Solutions

Workforce Engagement Management

6 Reasons to Invest in Real-Time Agent Assist Software

Contact Center & Omnichannel​

Agent Assist: Use Cases, Benefits, & Providers

Contact Center & Omnichannel​

AWS Accelerates Post-Contact Summaries in Amazon Connect, Uplevels Its Omnichannel Proposition

Contact Center & Omnichannel​

“The Tip of the Iceberg”: Analysts React to the Contact Center AI Lawsuit Against Patagonia

Workforce Engagement Management

How to Compare AI Agent Assist Software in 2024

Contact Center & Omnichannel​

AI Agent Assist Trends for the Contact Center

Contact Center & Omnichannel​

Cresta CEO Ping Wu: Many Contact Centers Misunderstand the Value of LLMs

Workforce Engagement Management

First Horizon Bank Receives Backlash for “Bleak” Tactic to Tackle Contact Center Burnout

Contact Center & Omnichannel​

Zoom Adds New Agent-Assist, Translation, & SMS Capabilities to Its Contact Center