Latest Agent Assist News

CRM & Customer Data Management

Salesforce Launches Einstein Copilot – Promising Unheralded Data Integration

Contact Center & Omnichannel​

Ex-Salesforce Co-CEO Launches AI Agent Startup

Contact Center & Omnichannel​

Anywhere365 Acquires Deepdesk to Elevate the Customer Experience

CRM & Customer Data Management

Atento Upgrades AI-Powered CRM Ecosystem To Boost CX

Contact Center & Omnichannel​

Gartner: Customer Service Leaders Have Three Priorities to Improve Customer Experience In 2024

Contact Center & Omnichannel​

Microsoft Gives Copilot to Its Enterprise CCaaS Customers, Whether They Want It or Not

Contact Center & Omnichannel​

6 Reasons to Invest in Contact Center Generative AI

Customer Engagement Platforms

10 Ways Generative AI Will Change Agent Experiences

Contact Center & Omnichannel​

10 Impressive Amazon Connect Features for CX Success

Contact Center & Omnichannel​

GenAI for Contact Centers: The Latest Trends and Statistics

Workforce Engagement Management

Verint Secures $20MN Megadeal as It Bets Big on Bots

Contact Center & Omnichannel​

Zoom Creates New Contact Center Packages for “Flexibility and Value”

Contact Center & Omnichannel​

Better Customer Experience in 2024? AI or People?

Workforce Engagement Management

Is the AI Copilot the Future of Customer Experience?

Contact Center & Omnichannel​

eir ‘transforming’ Customer Experience with Genesys

Contact Center & Omnichannel​

Zoom Partners with PCI Pal