Latest Agent Assist News

Contact Center & Omnichannel​

10 Impressive Amazon Connect Features for CX Success

Contact Center & Omnichannel​

GenAI for Contact Centers: The Latest Trends and Statistics

Workforce Engagement Management

Verint Secures $20MN Megadeal as It Bets Big on Bots

Contact Center & Omnichannel​

Zoom Creates New Contact Center Packages for “Flexibility and Value”

Contact Center & Omnichannel​

Better Customer Experience in 2024? AI or People?

Workforce Engagement Management

Is the AI Copilot the Future of Customer Experience?

Contact Center & Omnichannel​

eir ‘transforming’ Customer Experience with Genesys

Contact Center & Omnichannel​

Zoom Partners with PCI Pal

Workforce Engagement Management

What is Microsoft Copilot for Service? A Full Guide

Contact Center & Omnichannel​

Cognigy Introduces AI Copilot to Assist Contact Center Agents

Contact Center & Omnichannel​

10 Incredible Talkdesk Features for CX Success

CX TV

A Microsoft Teams Contact Center Demo: The Manager Experience

Customer Engagement Platforms

The Best Zendesk Features for CX Productivity

Customer Engagement Platforms

Zendesk’s New No-Code Personalisation Tools to Ensure Customer Loyalty

Contact Center & Omnichannel​

Five9 CEO: Enterprise CCaaS Penetration Is Still Less Than 20 Percent

Contact Center & Omnichannel​

Webex Announces Two New CCaaS Packages: Customer Experience Basic & Essentials