Latest Agent Assist News

CX TV

CX Predictions for the Remainder of 2023

Workforce Engagement Management

Gartner: A “Connected Rep” Strategy Will Improve Contact Center Efficiency by 30 Percent

Contact Center & Omnichannel​

Can AI Help Build Empathy In My Customer Experience?

Customer Analytics & Intelligence

Observe.AI Launches Real-Time Agent and Supervisor Assistance Tools

Customer Analytics & Intelligence

How Could Microsoft’s ChatGPT Venture Change Customer Experience?

Contact Center & Omnichannel​

What Is Agent Assist Technology, and Why Is It so Important?   

Contact Center & Omnichannel​

The Ibsen Effect: How Live Remote Video is Changing CX

Customer Analytics & Intelligence

ChatGPT Could Change Customer Experience: Here’s How

Contact Center & Omnichannel​

The Contact Center Market – CX Transformation

Contact Center & Omnichannel​

Why Remote Support is Here to Stay

Contact Center & Omnichannel​

5 Contact Center AI Use Cases for 2023

Contact Center & Omnichannel​

Perfect your CX Strategy with Remote Visual Assistance

Contact Center & Omnichannel​

Introducing the Newest Member of your Call Centre Team

Contact Center & Omnichannel​

Vonage Explores the Business Impact of Changing Customer Expectations

Workforce Engagement Management

Microsoft Viva Hits 20 Million Monthly Active Users

Contact Center & Omnichannel​

Turning Contact Centre Agents into Super-Agents