Latest Agent Assist News

Contact Center & Omnichannel​

Balto Launches a Salesforce Integration

Contact Center & Omnichannel​

Survey Shows Contact Center AI Use Is Up Almost Fourfold Since 2019

Contact Center & Omnichannel​

10 Top-Notch Augmented Agent Use Cases

Contact Center & Omnichannel​

Laivly Launches an Attended AI Platform

Workforce Engagement Management

Who Is Leading the Agent Management Space? Ventana Research Reveals Its Findings

Contact Center & Omnichannel​

NICE Ramps Up CXone Capabilities in Summer 2022 Release

Contact Center & Omnichannel​

Exploring Talkdesk Retail Experience Cloud

Contact Center & Omnichannel​

Cogito Releases New Real-Time Coaching Capabilities

Contact Center & Omnichannel​

Uniphore Solutions Now Available on Genesys Premium AppFoundry

Workforce Engagement Management

CallMiner Strengthens Its Workforce Intelligence Capabilities

Contact Center & Omnichannel​

Level AI Launches Agent Screen Recording

Customer Analytics & Intelligence

4 Intelligent Virtual Agent Misconceptions That Must Be Busted

Customer Analytics & Intelligence

Cogito Updates its Emotion AI Software

Customer Analytics & Intelligence

Who Is Leading the Enterprise Intelligent Assistant Space? Opus Research Reveals Its Findings

Contact Center & Omnichannel​

The Top 20 Genesys Contact Center Capabilities

Contact Center & Omnichannel​

NICE RPA: Removing Repetitive Contact Center Tasks