Latest Agent Assist News

AI & Automation in CX

UJET Acquires Spiral to Address Customer Data Analysis Roadblocks

AI & Automation in CX

How Do You Measure Predictive Customer Experience? The KPIs Most CX Leaders Are Missing

AI & Automation in CX

Can AI Predict Customer Churn Before It Happens? The Predictive CX Strategy That Saves Revenue

AI & Automation in CX

Cisco Outlines Strategy to Help Customers Struggling With AI Adoption

AI & Automation in CX

How Can Contact Centers Reduce Handle Time Without Destroying Customer Experience?

Service Management & Connectivity

ServiceNow and NTT DATA Expand Partnership to Deliver Global Agentic AI Solutions

Contact Center & Omnichannel​

Beating Tool Fatigue: How Empathic AI Boosts Agent Morale and Performance

AI & Automation in CX

AI & Automation in CX: The Ultimate Enterprise Guide to CX Automation, AI Tools, and Platforms

CX TV

The Truth About CCaaS Migrations

Contact Center & Omnichannel​

Voice Remains CX Powerhouse: AI And Cloud Fuel Its Global Surge

CRM & Customer Data Management

Gartner Magic Quadrant for CRM Customer Engagement Center (CEC) 2025: The Rundown

Contact Center & Omnichannel​

Smart CX Automation Starts With Smaller Steps: Learn What to Automate First

Service Management & Connectivity

ServiceNow Expands Vision For AI Transformation

CX TV

The Gritty Truth About AI Voice Agents & Human Empathy

Contact Center & Omnichannel​

Outdated WFM Is Costing You – Unlock ROI with Workforce Intelligence

CX Trends

Salesforce Report Reveals 119% Upsurge in AI – Are Customers More Willing to Interact With AI Agents?