Latest Agent Assist News

Contact Center & Omnichannel​

Why CX Leaders Are Tired of AI That Doesn’t Work

CRM & Customer Data Management

The ISG Customer Experience Management Advanced Buyers Guide 2025: 7 Top Takeaways

CRM & Customer Data Management

ServiceNow’s Moveworks Deal in Danger Amid Antitrust Concerns, Reports

CRM & Customer Data Management

What Is CRM (Customer Relationship Management)? The Comprehensive Guide

Customer Analytics & Intelligence

AWS Makes a Big AI Agent Launch, Demonstrates How It Could Benefit Customer Service

CRM & Customer Data Management

Zendesk Acquires HyperArc: A Triple Win for Analytics, AI Agents, and Pricing

Contact Center & Omnichannel​

AI That Supports, Not Replaces: Rethinking Agent Assistance

Contact Center & Omnichannel​

What Should You Look for in a Contact Center Virtual Agent?

Contact Center & Omnichannel​

93% of Contact Center Leaders Are Reevaluating the Agent Role

Contact Center & Omnichannel​

Contact Center AI Assistants Are Introducing New Inefficiencies & Burdens, Finds Study

Contact Center & Omnichannel​

What ‘See the Solution’ Means: Why Visual Interactions Are the Missing Link in Agentic AI

CX TV

AI Solutions Have Never Been Better: Why Are Organizations Still Struggling with Adoption?

CX TV

Implementing Contact Center Copilots: 2degrees’ Challenges, Lessons, and Best Practices

Contact Center & Omnichannel​

What is CX? The Ultimate Guide to Enterprise-Ready Customer Experience

Contact Center & Omnichannel​

Generative AI in the Contact Center: What’s New in 2025?

Contact Center & Omnichannel​

RingCentral Shares All on RingCX: Early Successes, Latest Innovations, & Roadmap