Latest Agent Assist News

Contact Center & Omnichannel​

What Should You Look for in a Contact Center Virtual Agent?

Contact Center & Omnichannel​

93% of Contact Center Leaders Are Reevaluating the Agent Role

Contact Center & Omnichannel​

Contact Center AI Assistants Are Introducing New Inefficiencies & Burdens, Finds Study

Contact Center & Omnichannel​

What ‘See the Solution’ Means: Why Visual Interactions Are the Missing Link in Agentic AI

CX TV

AI Solutions Have Never Been Better: Why Are Organizations Still Struggling with Adoption?

CX TV

Implementing Contact Center Copilots: 2degrees’ Challenges, Lessons, and Best Practices

Contact Center & Omnichannel​

What is CX? The Ultimate Guide to Enterprise-Ready Customer Experience

Contact Center & Omnichannel​

Generative AI in the Contact Center: What’s New in 2025?

Contact Center & Omnichannel​

RingCentral Shares All on RingCX: Early Successes, Latest Innovations, & Roadmap

Contact Center & Omnichannel​

The Curious Case of Dirty Data and the Impacts on Your Customer Support RTB

Contact Center & Omnichannel​

50% of CEOs Have or Plan to Develop a Strategy for Machine Customers, Says Gartner

Contact Center & Omnichannel​

5 Bite-Sized Lessons for Implementing AI from Contact Center Experts

CRM & Customer Data Management

Salesforce Is Not the Only Tech Provider Blocking AI Tools from Enterprise Data

Contact Center & Omnichannel​

Sanas Launches the “First” Real-Time Translation Tool for Contact Centers

Contact Center & Omnichannel​

RingCentral Unveils Customer Journey Analytics, Bridges UCaaS-CCaaS Gap

Contact Center & Omnichannel​

Gartner Peer Insights “Voice of the Customer” for CCaaS 2025