Latest Agent Assist News

Big CX Update

AI, Expansion, and Excellence: Diabolocom’s Global Growth Story

Customer Analytics & Intelligence

Twilio Debuts an MCP Server to Change How Businesses Utilize AI Agents

Customer Analytics & Intelligence

Talkdesk Debuts AI Agents for Financial Services, Follows Up the Launch of Healthcare & Retail Agents

Contact Center & Omnichannel​

Omnichannel All Over Again! Customer Service Teams Are Misunderstanding Agentic AI

CX TV

Diabolocom’s AI Revolution: Smarter Contact Centers, Happier Customers

CX TV

Why the Future of Contact Centers Is More Human Than You Think

Customer Analytics & Intelligence

Salesforce Unveils Tableau Next: 5 Big Talking Points

Contact Center & Omnichannel​

Microsoft Releases Three AI Agents for a More Autonomous Contact Center

Contact Center & Omnichannel​

A Contact Center Chatbot Invents Company Policies, Now Customers Want Out

Contact Center & Omnichannel​

Big CX News from Mitel, Google, HubSpot, & Gong

CRM & Customer Data Management

Salesforce Launches Its Second New Edition of Agentforce in Two Weeks

Customer Analytics & Intelligence

Deepgram Introduces Nova-3 to “Transform” Customer Service Transcription

CRM & Customer Data Management

HubSpot to Snap Up Dashworks & Bolster Its Breeze Portfolio

CRM & Customer Data Management

Gong Claims Most AI Agents Are “Unrealistic or Uninspired”, Unveils Its Own to Move the Needle

CRM & Customer Data Management

The Big Salesforce-Google Partnership: A Closer Look

Contact Center & Omnichannel​

Google Debuts Its “Next-Generation” Customer Engagement Suite