Latest Agentic AI in Customer Service​ News

CRM & Customer Data Management

Salesforce Launches Agentforce for Communications to Target Telecom Efficiency and Customer Retention

AI & Automation in CX

Santander And Mastercard Put AI Agents Into Payments, The Next CX Friction Fight

Contact Center & Omnichannel​

Forget Weekly Meetings: Zoom’s AI Revenue Engine Roars in CX

AI & Automation in CX

Big CX News from Zoom, ServiceNow, Salesforce, RingCentral & Openai

AI & Automation in CX

CX Dominates G2’s Agentic AI List, Makes up 6 of Top 10

Contact Center & Omnichannel​

Stop Wasting AI Investments: Modernize Your Coaching Strategy

AI & Automation in CX

Woolworths “Angry Mother” AI Chatbot Sparks Concerns Over Misleading Responses

AI & Automation in CX

ServiceNow Launches AI That Resolves Tickets 99% Faster Than Human Agents

Security, Privacy & Compliance

Who is Liable When AI Agents Go Rogue?

AI & Automation in CX

Lost in Translation: Why Your Chatbot Might Be Misleading Customers

AI & Automation in CX

WPP and Adobe Expand AI Partnership Aims to Transform Marketing Operations

AI & Automation in CX

Tool Sprawl Is Killing Your AI Strategy – Here’s the Fix

AI & Automation in CX

Zoom Launches Virtual Agent 3.0 to Fix Chatbot’s Broken Promise

AI & Automation in CX

The Digital-First Myth: Why Your Customers Still Want to Talk

AI & Automation in CX

OpenAI’s Consulting Play, CX Leaders Might Get Sidelined

Security, Privacy & Compliance

What Moltbook Reveals About the Hidden Security Risks of Autonomous AI Agents