Latest Agentic AI in Customer Service​ News

AI & Automation in CX

Will Salesforce’s Informatica Acquisition Make Agentforce Unstoppable?

Security, Privacy & Compliance

Microsoft Heightens Security and Governance in AI Transformation Strategy

AI & Automation in CX

5 Biggest CX Announcements from Microsoft Ignite 2025

AI & Automation in CX

Forget AHT, Cost-Per-Resolution Is Becoming the Metric CFOs Care About Most

AI & Automation in CX

Which Predictive CX AI Platforms Are Leading the Market in 2026 – And Who’s Falling Behind?

AI & Automation in CX

How Do You Measure Predictive Customer Experience? The KPIs Most CX Leaders Are Missing

AI & Automation in CX

Can AI Predict Customer Churn Before It Happens? The Predictive CX Strategy That Saves Revenue

AI & Automation in CX

Cisco Outlines Strategy to Help Customers Struggling With AI Adoption

AI & Automation in CX

How Can Contact Centers Reduce Handle Time Without Destroying Customer Experience?

AI & Automation in CX

Salesforce Acquires Spindle AI to Boost Agentforce Analytics and Forecasting

AI & Automation in CX

AI Agents For Customer Support: Trends, Predictions & Providers

AI & Automation in CX

Big CX News from Amazon, Zoom, Gartner & Zendesk

Service Management & Connectivity

ServiceNow and NTT DATA Expand Partnership to Deliver Global Agentic AI Solutions

Event News

Contact Center Expo UK 2025 – What to Expect

AI & Automation in CX

AI & Automation in CX: The Ultimate Enterprise Guide to CX Automation, AI Tools, and Platforms

Security, Privacy & Compliance

Amazon Sues Perplexity for Allegedly Misusing Its AI Shopping Tool