Latest Agentic AI in Customer Service​ News

CRM & Customer Data Management

The Latest BIG News from Salesforce, Genesys, ServiceNow, & RingCentral

Event News

Deadpool Meets Contact Center – Ryan Reynolds Joins Cisco’s WebexOne to Talk AI and Experience

Customer Analytics & Intelligence

Adobe Releases a Slew of AI Agents to Boost Customer Experiences

CRM & Customer Data Management

ServiceNow Debuts Agentic Playbooks to “Set a New Standard” for Workflow Automation

Contact Center & Omnichannel​

Genesys Deepens Its ServiceNow Partnership, Releases New Agentic AI & Orchestration Capabilities

Contact Center & Omnichannel​

NiCE Closes Cognigy Acquisition to “Redefine the Future” of CX

Workforce Engagement Management

RingCentral Acquires CommunityWFM, Boosts Its Contact Center Platform

CRM & Customer Data Management

Salesforce to Enter the ITSM Market at Dreamforce 2025 & Challenge ServiceNow

Contact Center & Omnichannel​

Customer Experience BPOs: Trends, Predictions, & Providers

Customer Analytics & Intelligence

Accenture Snaps Up NeuraFlash, a Prominent Salesforce & AWS Consulting Company

Contact Center & Omnichannel​

The Contact Center of Tomorrow Starts With Data

AI & Automation in CX

The Contentsquare-Loris Acquisition: A Closer Look

CRM & Customer Data Management

ServiceNow on a Possible Expansion Into Marketing CRMs & Its Big Genesys Investment

Customer Analytics & Intelligence

Gartner Magic Quadrant for Conversational AI Platforms 2025: The Rundown

Contact Center & Omnichannel​

The Future of Agentic AI: What’s Next for Contact Centers

CRM & Customer Data Management

A Customer Service AI Agent Spits Out Complete Salesforce Records in an Attack by Security Researchers