Latest Agentic AI in Customer Service​ News

AI & Automation in CX

Why AI Hallucinations Are a Hidden CX Risk

AI & Automation in CX

Future of CX: Part 7 – 6:15 PM — The Customer We Chose to Lose

CRM & Customer Data Management

Legacy CRM Wasn’t Built for AI: The Case for a New Stack

AI & Automation in CX

Stop Tool Sprawl: Why Scaling Teams Need a Modern Business OS, Not More Software

AI & Automation in CX

Kore.ai’s Raj Koneru Reveals the Multi-Agent CX Shift Leaders Can’t Ignore

AI & Automation in CX

Why Vonage Is Moving Beyond Generic AI for CX With Industry-Specific AI Agents

AI & Automation in CX

Is Microsoft’s OpenAI Bet Putting Your AI Contract at Risk?

AI & Automation in CX

The Legacy Survey is Dead: How Sprinklr’s AI Containment is Ruthlessly Displacing Point Solutions

Workforce Engagement Management

Centrical Joins The Employee Experience AI Funding Wave, CX Leaders Should Pay Attention

AI & Automation in CX

The Contact Center AI Gap Nobody in the Boardroom Wants to Talk About

AI & Automation in CX

Your Board Wants ROI in Six Months – Your Contact Center Needs Eighteen

Contact Center & Omnichannel​

Cisco: The AI Chatbot Era Is Dead – Here’s What Comes Next

CRM & Customer Data Management

Salesforce Expands Headless 360 Vision with Contentful Acquisition

AI & Automation in CX

From Device Data to Workflow Automation: Lenovo and ServiceNow’s CX Stack Play

AI & Automation in CX

How Zoom’s New AI Agent Could Cut Post-Call Wrap-Up for Good

AI & Automation in CX

Your AI Isn’t Transforming CX – It’s Just Automating the Same Broken Experiences