Latest Agentic AI in Customer Service​ News

AI & Automation in CX

How to Improve Contact Center Agent Efficiency with AI: A 2026 Evaluation Guide

AI & Automation in CX

Five9 Explains How Human-in-the-Loop AI Drives Better CX Outcomes

Security, Privacy & Compliance

The AI Shutdown No One Saw Coming and What Enterprises Must Do Before the Next One

CRM & Customer Data Management

Salesforce Expands Formula 1 Push as VCARB Deploys Agentforce for AI-Powered Fan Engagement

AI & Automation in CX

How AI Affects Employees’ Cognitive Abilities

CRM & Customer Data Management

Thames Valley Police’s Bobbi AI Agent Powered by Salesforce Agentforce Frees 3,200+ Hours in Six Months

AI & Automation in CX

AI Adoption Is Stalling – And Consumers Are Why

AI & Automation in CX

Zoom Pushes CX AI Beyond Deployment at CCW

AI & Automation in CX

Salesforce’s $3.6B Fin Grab: Smart Power Move or Integration Gamble?

AI & Automation in CX

Is Your AI Investment Delivering Real Value – or Just Impressive Demos?

AI & Automation in CX

Amazon Connect Customer Brings Live Sync and the Agentic CX Designer to CCW – Here Is Why That Matters

AI & Automation in CX

Big CX News from Salesforce, Anthropic, Five9 & WordPress

AI & Automation in CX

How AI Voice Ordering Is Freeing Restaurant Staff to Actually Do Hospitality

AI & Automation in CX

Google Cloud Summit Round-Up: How Agentic AI Is Reshaping Customer Experience

AI & Automation in CX

KPMG Flags AI’s Enterprise Execution Gap

AI & Automation in CX

Does Your Leadership Team Actually Understand AI? Most CX Executives Don’t.