Latest Agentic AI in Customer Service​ News

AI & Automation in CX

Your Board Wants ROI in Six Months – Your Contact Center Needs Eighteen

Contact Center & Omnichannel​

Cisco: The AI Chatbot Era Is Dead – Here’s What Comes Next

CRM & Customer Data Management

Salesforce Expands Headless 360 Vision with Contentful Acquisition

AI & Automation in CX

From Device Data to Workflow Automation: Lenovo and ServiceNow’s CX Stack Play

AI & Automation in CX

How Zoom’s New AI Agent Could Cut Post-Call Wrap-Up for Good

AI & Automation in CX

Your AI Isn’t Transforming CX – It’s Just Automating the Same Broken Experiences

Contact Center & Omnichannel​

Afiniti Wants to Own Contact Center AI Decisioning

Contact Center & Omnichannel​

CMP Research Reveals the Top Priorities Reshaping CX and Contact Centers

AI & Automation in CX

Why Most Enterprise AI Investments Fail the Operational Test

Contact Center & Omnichannel​

Sprinklr Targets the CX Blind Spot With ViralMoment Deal

Event News

NiCE World 2026: Where CX AI Gets Real in Orlando

AI & Automation in CX

CCWomen at CCW Las Vegas: Why Human-Centered Leadership Is Central to the Future of CX

AI & Automation in CX

Talkdesk Launches Proactive AI Agents, Urges Leaders to Stop Reacting to the Market

Contact Center & Omnichannel​

Inside PenFed’s Salesforce Agentforce Deployment: $1.6M Saved And Faster Calls

AI & Automation in CX

Salesforce’s AI Agents Are Now Outworking Its Human Support Teams

AI & Automation in CX

Why AI Pilots Stall in B2B Tech: The Foundations Leaders Underestimate