Latest Agentic AI Software News

Contact Center & Omnichannel​

Cisco: The AI Chatbot Era Is Dead – Here’s What Comes Next

AI & Automation in CX

From Device Data to Workflow Automation: Lenovo and ServiceNow’s CX Stack Play

AI & Automation in CX

How Zoom’s New AI Agent Could Cut Post-Call Wrap-Up for Good

Contact Center & Omnichannel​

Afiniti Wants to Own Contact Center AI Decisioning

Event News

NiCE World 2026: Where CX AI Gets Real in Orlando

Contact Center & Omnichannel​

Inside PenFed’s Salesforce Agentforce Deployment: $1.6M Saved And Faster Calls

AI & Automation in CX

Salesforce’s AI Agents Are Now Outworking Its Human Support Teams

AI & Automation in CX

Fujitsu and Anthropic Put Human-in-the-Loop CX on Notice

AI & Automation in CX

Kustomer Pushes Outcome-Driven AI as CX Leaders Demand Proof

AI & Automation in CX

Zoom Is Turning CX Into A Revenue Engine, Should Legacy CCaaS Be Worried

AI & Automation in CX

Assembled Brings MCP to WFM as Contact Centers “Rewire” Around AI

AI & Automation in CX

Kore.ai Makes Its Third Wave Play, Multi-Agent Orchestration For CX

AI & Automation in CX

Nvidia’s Earnings Prove Agentic AI Is Now An EX And CX Weapon

AI & Automation in CX

From Inbox Chaos To Journey Control: Inside Vantage Towers’ ServiceNow AI Shift

AI & Automation in CX

ServiceNow’s Knowledge 26 Warning: Govern AI Agents Or Watch Them Break Things

AI & Automation in CX

ServiceNow’s Heath Ramsey: The Gap in Agentic AI Is Governance