Latest Agentic AI Software News

AI & Automation in CX

Beyond Deflection: The New Operating Model For Enterprise CX

AI & Automation in CX

Zoom Pushes CX AI Beyond Deployment at CCW

AI & Automation in CX

IBM Vs ServiceNow, Who Owns Agentic AI Governance?

AI & Automation in CX

Forget Skynet: What Airbus’s AI Defense Tech Means For Enterprise CX

AI & Automation in CX

The Agentforce Proof Points Hidden Inside Salesforce’s $1 Billion Italy Bet

CRM & Customer Data Management

Salesforce Agentforce Heats Up the Consolidation Fight, UJET Says It Could Backfire

AI & Automation in CX

Kore.ai’s Raj Koneru Reveals the Multi-Agent CX Shift Leaders Can’t Ignore

AI & Automation in CX

The Legacy Survey is Dead: How Sprinklr’s AI Containment is Ruthlessly Displacing Point Solutions

Workforce Engagement Management

Centrical Joins The Employee Experience AI Funding Wave, CX Leaders Should Pay Attention

Contact Center & Omnichannel​

Cisco: The AI Chatbot Era Is Dead – Here’s What Comes Next

AI & Automation in CX

From Device Data to Workflow Automation: Lenovo and ServiceNow’s CX Stack Play

AI & Automation in CX

How Zoom’s New AI Agent Could Cut Post-Call Wrap-Up for Good

Contact Center & Omnichannel​

Afiniti Wants to Own Contact Center AI Decisioning

Event News

NiCE World 2026: Where CX AI Gets Real in Orlando

Contact Center & Omnichannel​

Inside PenFed’s Salesforce Agentforce Deployment: $1.6M Saved And Faster Calls

AI & Automation in CX

Salesforce’s AI Agents Are Now Outworking Its Human Support Teams