Latest Agentic AI News

Workforce Engagement Management

RingCentral Acquires CommunityWFM, Boosts Its Contact Center Platform

CRM & Customer Data Management

Big CX News from Salesforce, ServiceNow, HubSpot & Microsoft

Contact Center & Omnichannel​

Salesforce CEO Pressed on Cutting 4,000 Customer Support Reps

CRM & Customer Data Management

HubSpot INBOUND 2025: The Top 10 Announcements

Contact Center & Omnichannel​

When AI Sounds Human: What It Means for the Future of Customer Service

CRM & Customer Data Management

Salesforce to Enter the ITSM Market at Dreamforce 2025 & Challenge ServiceNow

Contact Center & Omnichannel​

ServiceNow Hasn’t Cut Its Customer Service Headcount, Despite Deflecting 75% of Cases

Customer Analytics & Intelligence

OpenAI’s Latest Moves Put Many Voice AI Startups on Notice

Contact Center & Omnichannel​

Customer Experience BPOs: Trends, Predictions, & Providers

Customer Analytics & Intelligence

Accenture Snaps Up NeuraFlash, a Prominent Salesforce & AWS Consulting Company

Contact Center & Omnichannel​

Google Is Building AI Mode Agents to Automate Customer Support Tasks

Contact Center & Omnichannel​

The Contact Center of Tomorrow Starts With Data

AI & Automation in CX

The Contentsquare-Loris Acquisition: A Closer Look

Customer Analytics & Intelligence

6 Helpful Tools to Build AI Agents That Actually Work

CRM & Customer Data Management

Salesforce Releases Two Industry-Specific Agentforce Offerings in Three Days

Contact Center & Omnichannel​

Big CX News from Microsoft, Salesforce, Lenovo & Zoom