Latest Agentic AI News

CRM & Customer Data Management

ServiceNow Unveils a Unified CRM Platform to Disrupt an “Industry Built on Outdated Systems”

CRM & Customer Data Management

Salesforce Launches Agentforce for HR Service, Confirms Move Into ITSM

CRM & Customer Data Management

Salesforce CEO Slams Microsoft for the “Horrible Things” It Did to Slack, Warns of an OpenAI Repeat

Customer Analytics & Intelligence

Gartner Magic Quadrant for Voice of the Customer (VoC) Platforms 2025: The Rundown

Workforce Engagement Management

Microsoft Brings Workforce Engagement Management to the Dynamics 365 Contact Center

Contact Center & Omnichannel​

Microsoft Hits 1MN+ Custom AI Agent Milestone, with 230,000+ Organizations Using Copilot Studio

Contact Center & Omnichannel​

AWS Doesn’t Let Data Barriers Stifle Contact Center Innovation. It Breaks Them Down.

CRM & Customer Data Management

eGain Secures Three Big CRM Wins, Onboards One of the World’s Largest Airlines

Contact Center & Omnichannel​

Five9 and Salesforce Announce a Unified CCaaS-CRM Offering

Contact Center & Omnichannel​

The New Microsoft Teams Unify Contact Center Integration Model: An Analysis

Event News

Qualtrics X4 2025: 5 Massive Announcements from the Experience Management Summit

AI & Automation in CX

AI Agents Will Transform Voice of the Customer (VoC) Programs. Here’s How.

AI & Automation in CX

Is Your Contact Center Still a Cost Center? The Proactive CX Strategy That Turns Support Into Revenue

CRM & Customer Data Management

Data Readiness: The Foundation of Agentic AI Success in CX