Latest AI Agent News

Contact Center & Omnichannel​

Cisco Doubles Down on AI-Powered Contact Center at WebexOne 2025

Contact Center & Omnichannel​

ServiceNow Introduces AI Experience to Reshape Customer Service Workflows

CRM & Customer Data Management

Pega Promises Predictable & Trustworthy Customer Service AI Agents

CRM & Customer Data Management

Dreamforce 2025: What Might Salesforce Unveil?

Customer Analytics & Intelligence

Do I Want a Chatbot, an AI Chatbot… or a Robot Colleague?

Customer Analytics & Intelligence

Gartner: No Fortune 500 Firms Will Fully Replace Customer Support Staff with AI by 2028

Event News

Workday Rising 2025: The Top 5 Announcements

Contact Center & Omnichannel​

Microsoft Boosts Contact Center Voice AI with a New Take on Speech Recognition

Contact Center & Omnichannel​

Genesys and Zoom Quietly Push Customer Service and ITSM Closer Together

Contact Center & Omnichannel​

Gartner Magic Quadrant for Contact Center as a Service (CCaaS) 2025: The Rundown

Event News

Deadpool Meets Contact Center – Ryan Reynolds Joins Cisco’s WebexOne to Talk AI and Experience

CRM & Customer Data Management

Over 2 Million People Are Using HubSpot’s Unofficial AI Agent Platform

CRM & Customer Data Management

HubSpot INBOUND 2025: The Top 10 Announcements

Contact Center & Omnichannel​

How to Choose the Best CCaaS Provider in 2025

CRM & Customer Data Management

Salesforce to Enter the ITSM Market at Dreamforce 2025 & Challenge ServiceNow

Customer Analytics & Intelligence

OpenAI’s Latest Moves Put Many Voice AI Startups on Notice