Latest AI Agent News

AI & Automation in CX

Twilio SIGNAL 2026: Where AI CX Gets Held Accountable

Contact Center & Omnichannel​

Amazon Connect Shifts the Contact Center Goal From Deflection to Relationship

AI & Automation in CX

8×8 Launches AI Studio, Lets Any CX Team Build Their Own AI Agents

AI & Automation in CX

Cisco Nears $350M Deal for AI Security Startup – Should Contact Centers Be Paying Attention?

AI & Automation in CX

Meta Introduces Muse Spark to Strengthen AI Across Its Products

AI & Automation in CX

The Forrester Wave Says AI Will Run Customer Service, CX Leaders Need A New Operating Model

Workforce Engagement Management

Five9 Deepens Its ‘Multi-Agent’ Play With Assembled Workforce Management

AI & Automation in CX

Adobe Summit 2026: The Enterprise Playbook For AI-Driven Customer Orchestration

AI & Automation in CX

Sprinklr Wants CX Leaders to Trust AI Agents With Proof, Not Promises

AI & Automation in CX

Is AI Really Behind the Tech Layoff Wave? Benioff Says No

AI & Automation in CX

Tottenham Hotspur Connects Fan Data With Salesforce Service Cloud

AI & Automation in CX

Big CX News from Oracle, Salesforce, HubSpot & Microsoft

AI & Automation in CX

HubSpot Joins the Outcome-Based Pricing Revolution

AI & Automation in CX

ServiceNow’s CX Shift Study Exposes a Hard Truth About AI and Customer Experience

AI & Automation in CX

Salesforce Declares Slack the New Home for AI-Powered Customer Service

AI & Automation in CX

Big CX News from Salesforce, Vonage, ServiceNow, Oracle & Genesys