Latest AI Agent News

CRM & Customer Data Management

Dreamforce 2025: Reflecting on Benioff’s AI Insights

Contact Center & Omnichannel​

Should I Let AI Run My Outbound Contact Center Strategy?

Contact Center & Omnichannel​

Sprinklr Takes on CCaaS Giants with a Broader Platform Strategy

Contact Center & Omnichannel​

Cisco Introduces the Webex Contact Center for Salesforce

Contact Center & Omnichannel​

Microsoft Outlines Its Vision for Customer Service in the AI Agent-Led Enterprise

CRM & Customer Data Management

Dreamforce 2025: The Top Announcements, ft. Agentforce 360, The New Slack, & Apromore Acquisition

Contact Center & Omnichannel​

The Latest BIG News from Salesforce, Zendesk, SAP & Qualtrics

Contact Center & Omnichannel​

Dialpad Launches an Agentic AI Platform, Calling It a ‘World First’ for Customer Service

CRM & Customer Data Management

Salesforce Makes Its Big ITSM Launch, Talks Differentiators Over ServiceNow

Event News

Inside WebexOne 2025: Cisco’s Big CX and AI Announcements Explained

Event News

SAP Connect 2025: The Top 10 Announcements (So Far!)

Contact Center & Omnichannel​

The New Considerations for Contact Center Security & Compliance

CRM & Customer Data Management

Microsoft Deepens Talkdesk Integration in Latest Partnership

Contact Center & Omnichannel​

Why the Future of AI in CX Depends on Leaders Who Can Say ‘No’

Contact Center & Omnichannel​

No More Boxes: Webex’s Open Approach to Customer Experience Integration

Contact Center & Omnichannel​

Why Omni-Data Is More Than Just the Next Contact Center Buzzword