Latest AI Agents News

AI & Automation in CX

AI Is Transforming How Logistics Brands Serve and Retain Customers

Contact Center & Omnichannel​

Why Voice Understanding is the Missing Link in Enterprise AI CX

AI & Automation in CX

Customer Reactions to Robot Mistreatment Could Redefine Service Culture

AI & Automation in CX

How Can Contact Centers Reduce Handle Time Without Destroying Customer Experience?

AI & Automation in CX

Salesforce Acquires Spindle AI to Boost Agentforce Analytics and Forecasting

AI & Automation in CX

AI Agents For Customer Support: Trends, Predictions & Providers

AI & Automation in CX

Big CX News from Amazon, Zoom, Gartner & Zendesk

Service Management & Connectivity

ServiceNow and NTT DATA Expand Partnership to Deliver Global Agentic AI Solutions

CRM & Customer Data Management

HubSpot Increases Customer Base With Multi-Hub Strategy

CRM & Customer Data Management

Microsoft’s Refund Glitch Deepens Customer Trust Challenge Amid Australian Legal Action

Contact Center & Omnichannel​

Beating Tool Fatigue: How Empathic AI Boosts Agent Morale and Performance

Event News

Contact Center Expo UK 2025 – What to Expect

AI & Automation in CX

Why CX Tech Buyers Can’t Afford Contract Blind Spots

AI & Automation in CX

AI & Automation in CX: The Ultimate Enterprise Guide to CX Automation, AI Tools, and Platforms

Security, Privacy & Compliance

Amazon Sues Perplexity for Allegedly Misusing Its AI Shopping Tool

Workforce Engagement Management

RingCentral Increases AI Product Launch to Beat $100MN Target Before 2026