Latest AI Agents News

Customer Engagement Platforms

Global Happiness Is Down, Customer Happiness Is Up: So What?

Contact Center & Omnichannel​

Generative AI in the Contact Center: What’s New in 2025?

CRM & Customer Data Management

Salesforce on Its New Agentforce Pricing Model, Rebranding Einstein One

Contact Center & Omnichannel​

Big CX News from Salesforce, Genesys, OpenAI, & Mitel

Contact Center & Omnichannel​

Genesys Introduces an AI Studio, Presents a “Grown-Up Path” to Agentic AI

Contact Center & Omnichannel​

What Is the Microsoft Copilot Service Workspace (CSW), and How Does It Work?

Customer Analytics & Intelligence

OpenAI Gives Businesses the Tools to Build Their Own Contact Center AI Agents

CRM & Customer Data Management

Salesforce Debuts Agentforce 3: The Top Takeaways

CX TV

AI Agents vs. Agentic AI, Machine Customers, & Personalized AI: A Breakdown

CRM & Customer Data Management

15 Use Cases for Generative AI in Marketing

Contact Center & Omnichannel​

Big CX News from NiCE, Genesys, Salesforce, & Gartner

Contact Center & Omnichannel​

Five9 Brings AI Agents to Market With a Shot of Trust and Governance: A Recap

Contact Center & Omnichannel​

50% of CEOs Have or Plan to Develop a Strategy for Machine Customers, Says Gartner

Contact Center & Omnichannel​

5 Bite-Sized Lessons for Implementing AI from Contact Center Experts

CX TV

NiCE Interactions 2025: A Review w/ Barry Cooper

CRM & Customer Data Management

Salesforce Hikes Its Prices, Aims to Mitigate High AI Integration Costs