Latest AI Agents News

AI & Automation in CX

From Cost Center to Value Creator: The CFO-Ready Playbook

AI & Automation in CX

Avid and Google Cloud Partnership Reshapes Media Production with Agentic AI

AI & Automation in CX

Twilio SIGNAL 2026: Where AI CX Gets Held Accountable

Contact Center & Omnichannel​

Amazon Connect Shifts the Contact Center Goal From Deflection to Relationship

CRM & Customer Data Management

Salesforce Aims to Redefine CRM Access with Headless 360

Contact Center & Omnichannel​

One Third of Agents Are Ready to Quit Because of AI Absence, Verint Warns

Workforce Engagement Management

How CXA Is Changing the Contact Center Operations Model

Customer Engagement & Journey Orchestration

The AI Fix for Vanishing Customer Journeys

Community & Social Engagement

The Future of Community Platforms: AI, Automation & the Next Evolution

AI & Automation in CX

Is AI Customer Service Improving CX – or Driving Customers Away?

AI & Automation in CX

8×8 Launches AI Studio, Lets Any CX Team Build Their Own AI Agents

AI & Automation in CX

The 2026 Compliance Survival Guide: Demystifying the EU AI Act

AI & Automation in CX

How is AI Reshaping CRM & Customer Data Stacks, & How Can Leaders Prove Investments Deliver Value?

AI & Automation in CX

Cisco Nears $350M Deal for AI Security Startup – Should Contact Centers Be Paying Attention?

AI & Automation in CX

Big CX News from Twilio, Salesforce, FCC, and Sprinklr

AI & Automation in CX

AI & Automation Trends Redefining CX in 2026