Latest AI Agents News

Contact Center & Omnichannel​

Customers Shouldn’t Have to Fight for Help. Here’s a Better Approach

Workforce Engagement Management

Explainer: What Workforce Engagement Management Is

Contact Center & Omnichannel​

The Latest BIG News from Cisco, Salesforce & Accenture

Contact Center & Omnichannel​

The Data Privacy Gap: PwC on Why Brands Are Misreading Customers and How To Fix It

Contact Center & Omnichannel​

The New Considerations for Contact Center Security & Compliance

CRM & Customer Data Management

Microsoft Deepens Talkdesk Integration in Latest Partnership

Contact Center & Omnichannel​

Why the Future of AI in CX Depends on Leaders Who Can Say ‘No’

Contact Center & Omnichannel​

No More Boxes: Webex’s Open Approach to Customer Experience Integration

Contact Center & Omnichannel​

Salesforce Axes Search In Favor of Agentforce, Users Push Back

Contact Center & Omnichannel​

Anthropic Ramps Up Enterprise Push with Support Expansion and New AI Model

CRM & Customer Data Management

Explainer: How CRM Automation Can Drive ROI Across Sales, Marketing, and Service

Contact Center & Omnichannel​

Why Omni-Data Is More Than Just the Next Contact Center Buzzword

Contact Center & Omnichannel​

Cisco Doubles Down on AI-Powered Contact Center at WebexOne 2025

CRM & Customer Data Management

Sprinklr Launches Three New AI-Powered Innovations – How Do They Work?

Contact Center & Omnichannel​

ServiceNow Introduces AI Experience to Reshape Customer Service Workflows

Contact Center & Omnichannel​

ChatGPT Moves Into Commerce With Instant Checkout