Latest AI Agents News

Contact Center & Omnichannel​

Most Organizations Lack Effective Risk Controls For AI

CRM & Customer Data Management

Oracle Appoints Two New co-CEOs: So What?

CRM & Customer Data Management

Dreamforce 2025: What Might Salesforce Unveil?

Workforce Engagement Management

Verint Unveils New Specialized Bots, Expands Its Contact Center Workforce Management Porfolio

Contact Center & Omnichannel​

The ISG Contact Center Buyers Guide 2025: 7 Top Takeaways

Customer Analytics & Intelligence

Do I Want a Chatbot, an AI Chatbot… or a Robot Colleague?

Customer Analytics & Intelligence

Gartner: No Fortune 500 Firms Will Fully Replace Customer Support Staff with AI by 2028

Event News

Zoomtopia 2025: The Top 10 Announcements

Contact Center & Omnichannel​

Is My Contact Center AI Investment Futureproof?

Contact Center & Omnichannel​

3 Times Customer Chatbots Went Rogue (and the Lessons We Need to Learn)

CRM & Customer Data Management

ServiceNow Teams Up with Five9 to Drop Another Unified CRM-CCaaS Offering

CRM & Customer Data Management

Zendesk to Shutter Zendesk Sell, Go All-In on Customer Service

Event News

Workday Rising 2025: The Top 5 Announcements

Contact Center & Omnichannel​

Microsoft Boosts Contact Center Voice AI with a New Take on Speech Recognition

Contact Center & Omnichannel​

Genesys and Zoom Quietly Push Customer Service and ITSM Closer Together

CRM & Customer Data Management

The Latest BIG News from Salesforce, Genesys, ServiceNow, & RingCentral