Latest AI Agents News

Contact Center & Omnichannel​

TTEC Implements the Google Customer Engagement Suite, Moves Thousands of Agents Across

Contact Center & Omnichannel​

10 Proactive Customer Service Strategies for Retail, Banking, Healthcare, & More

Contact Center & Omnichannel​

Cisco Predicts Agentic AI Will Handle 68% of Contact Center Interactions by 2028

CRM & Customer Data Management

Salesforce to Acquire Informatica for $8BN: 3 Big Talking Points

Contact Center & Omnichannel​

The New NICE and ServiceNow Partnership Is More Than Just Another CCaaS-CRM Integration

Customer Analytics & Intelligence

NVIDIA CEO: ServiceNow Is Destined to Be the Best Platform for Enterprise AI Agents

Contact Center & Omnichannel​

Big CX News from Microsoft, Google, Salesforce, & Zendesk

Customer Analytics & Intelligence

Zoom Secures Its Largest-Ever Virtual Agent Deal, Teases New Voice Agents

CRM & Customer Data Management

Salesforce Introduces Agentforce for Financial Services

Customer Engagement Platforms

Google Kills the Checkout Page, Reimagines Online Commerce Experiences

Contact Center & Omnichannel​

Zendesk for Contact Center, the “Un-CCaaS” Platform, Is Now Generally Available

Contact Center & Omnichannel​

5 New Customer Expectations for 2025 (and How to Outpace Them!)

Contact Center & Omnichannel​

How to Test Contact Center Virtual Agents In 2025

CRM & Customer Data Management

SAP Sapphire 2025: The Top 10 Announcements

Customer Analytics & Intelligence

Microsoft 365’s “Biggest” Update in 8 Years Will Transform Microsoft Teams Into a Hub for AI Agents

CRM & Customer Data Management

Salesforce Still Dominates the CRM Space, Leads on Revenue for the 12th Straight Year