Latest AI Voice Assistants News

AI & Automation in CX

Microsoft Q3 2026 Earnings: The Autonomous CX Era Arrives

Contact Center & Omnichannel​

Microsoft Copilot Studio Launches Realtime Voice Agents for Dynamics 365 Contact Center

AI & Automation in CX

You Wait All Year For A CX Copilot, Then Genesys And Microsoft Drop Two At Once

AI & Automation in CX

SoundHound’s LivePerson Deal Targets the Biggest Omnichannel CX Gap

AI & Automation in CX

Why 8×8 Is Betting on Synthflow to Modernize Enterprise Voice AI

AI & Automation in CX

Twilio Lands Biggest Enterprise Deal Ever, Voice AI Up 60%

Contact Center & Omnichannel​

How Cloud Voice AI Is Reviving the Contact Center in 2026

AI & Automation in CX

Vonage Targets Agent Productivity with Deep ServiceNow Voice Integration

AI & Automation in CX

AI Agents Just Went Mainstream: Mastercard, Alibaba, Shopify, Evri, FedEx Move In

Contact Center & Omnichannel​

RingCentral Unveils AIR Pro at Enterprise Connect: Next-Gen Voice AI for Customer Engagement

Contact Center & Omnichannel​

On-Prem vs Cloud Debate Returns as Avaya CEO Criticizes Cloud-First Strategy

AI & Automation in CX

The Digital-First Myth: Why Your Customers Still Want to Talk

AI & Automation in CX

OpenAI’s Consulting Play, CX Leaders Might Get Sidelined

AI & Automation in CX

AI Receptionists Are Becoming Digital Labor (and the ROI Is Getting Real)

AI & Automation in CX

AI Agents + Humans: Lloyds, Mastercard, and Others Lead Agentic AI Adoption

AI & Automation in CX

Voice Isn’t Dead, It’s Just Got Smarter