Latest AI Voice Assistants News

AI & Automation in CX

Yelp Host Aims to Solve the Restaurant Industry’s Missed-Call Problem

AI & Automation in CX

How bunq’s Finn Evolved From AI Search to a Multilingual Financial Assistant

Contact Center & Omnichannel​

Why CX Leaders Should Stop Measuring Voice AI by Deflection Alone

Customer Analytics & Intelligence

Sprinklr Expands AI Capabilities to Shrink the CX Action Gap

AI & Automation in CX

Voice AI Cannot Just Answer Calls. It Has to Resolve Them

AI & Automation in CX

Why Your AI Pilots Are Losing Trust

Contact Center & Omnichannel​

The Reality of Voice AI in the Contact Centre: From Pilot to Production

AI & Automation in CX

Human Oversight Becomes Central to Five9’s New Voice AI Strategy at CCW

AI & Automation in CX

How AI Voice Ordering Is Freeing Restaurant Staff to Actually Do Hospitality

Contact Center & Omnichannel​

From Pilot to Production: How AudioCodes Live Hub Makes Voice AI Contact Centres Work at Scale

AI & Automation in CX

From Conversation to Case Action: Automating ServiceNow Workflows from Live Voice with Vonage

AI & Automation in CX

Why Enterprise Voice AI Projects Stall Before They Reach Production

Contact Center & Omnichannel​

Why Voice AI Adoption Is Accelerating in 2026

Contact Center & Omnichannel​

Fin Launches Fin Voice 2 With 24.5% Higher Resolution Rates for AI Phone Support

AI & Automation in CX

Microsoft Q3 2026 Earnings: The Autonomous CX Era Arrives

Contact Center & Omnichannel​

Microsoft Copilot Studio Launches Realtime Voice Agents for Dynamics 365 Contact Center