Latest Artificial Intelligence News

Contact Center & Omnichannel​

Diabolocom Acquires Phedone in GenAI Push

Customer Analytics & Intelligence

Generative Artificial Intelligence: A Guide to Maximizing the Benefits and Avoiding the Pitfalls

Contact Center & Omnichannel​

MTN Cuts Its Contact Volumes by 40 Percent After Deploying the Genesys Cloud CX Platform

Customer Analytics & Intelligence

SAP Launches Generative AI Copilot “Joule”

Contact Center & Omnichannel​

NICE Introduces New Integration Hub, Makes CXone Available on Azure

Customer Analytics & Intelligence

Amazon Pledges to Invest $4BN in Anthropic, Becomes Its Primary Cloud Provider

Contact Center & Omnichannel​

12 Amazing NICE Contact Center Features for Next-Gen CX

CRM & Customer Data Management

Salesforce Inks Agreement to Acquire Airkit.ai

Contact Center & Omnichannel​

Rewriting the AI-narrative: Why AI Won’t Threaten Personalisation

Contact Center & Omnichannel​

Top Reasons to Combine UCaaS and CCaaS in 2023

Contact Center & Omnichannel​

6 Trends Impacting the Fusion of CCaaS and UCaaS

Workforce Engagement Management

Zoom Debuts a Workforce Engagement Management Suite

Contact Center & Omnichannel​

Acqueon Receives Amazon Connect Ready Partner Designation

Contact Center & Omnichannel​

Why AI Is In Danger Of ‘Shiny New Object Syndrome’

Customer Analytics & Intelligence

15 Contact Center Intelligence Best Practices, Strategies, & Tools

Contact Center & Omnichannel​

AI Customer Service Fears and Their Solutions