Latest Artificial Intelligence News

Contact Center & Omnichannel​

Microsoft Releases New Contact Center Use Cases for Copilot

Customer Analytics & Intelligence

NICE Offers Its Speech-to-Text API to Contact Centers for Free

Customer Analytics & Intelligence

New Innovations Added to Adobe Experience Cloud

Workforce Engagement Management

Verint CEO Talks $21MN Customer Win, SaaS Momentum, & ChatGPT

Uncategorized

Comparing Voice of the Customer Tech: 5 Steps for Success 

Contact Center & Omnichannel​

Cisco Brings Generative AI to CCaaS, UCaaS, and Security

Customer Analytics & Intelligence

Twilio Introduces Generative AI for Service, Sales, & Marketing Teams

Customer Analytics & Intelligence

5 Tech Advances That Have Made Voicebots Much More Viable

Contact Center & Omnichannel​

Sprinklr Enjoys CCaaS Success with a Land & Expand Strategy

CRM & Customer Data Management

Zendesk Cuts Its Staff by 8 Percent: Here’s Why

Workforce Engagement Management

Conversational AI Bias Exists. Don’t Let It Poison Your Bot!

Customer Analytics & Intelligence

Accenture Purchases Nextira in AI, ML Push

CX TV

The Latest on Zoom’s AI Assistant, Twilio’s Losses, & a Possible RingCentral-8×8 Merger

Contact Center & Omnichannel​

How Amazon Connect Delivers Contact Center Personalization At Scale

CRM & Customer Data Management

Salesforce Reports Slowest Revenue Growth In 13 Years

Contact Center & Omnichannel​

CX Platform vs. Contact Center: What Is the Difference?