Latest Artificial Intelligence News

Contact Center & Omnichannel​

Avaya Launches a “Ready to Deploy” Virtual Agent

Contact Center & Omnichannel​

Sprinklr Integrates with Amazon Connect

Customer Analytics & Intelligence

Google Cloud Launches New Speech Recognition Enhancements

Contact Center & Omnichannel​

BIG CX NEWS from Medallia, Five9, and Zoom

Contact Center & Omnichannel​

Zoom Discusses Its New Conversational Intelligence Solution

Contact Center & Omnichannel​

10 Leading Resource Planning Tools for Contact Centers

Contact Center & Omnichannel​

Five9 and Deloitte Canada Join Forces

Customer Analytics & Intelligence

Is Trustworthy AI the Next CX Differentiator? IBM Research Reveals All

Contact Center & Omnichannel​

Get Started with CPaaS – The Ideal Entry Point

Contact Center & Omnichannel​

Uniphore Acquires Colabo

Contact Center & Omnichannel​

10 Must-Have Technologies for Optimizing Customer Experience

Contact Center & Omnichannel​

Observe.ai Raises ‘Largest-Ever’ Series C for Contact Centre AI

Customer Analytics & Intelligence

Zoom Launches a Conversational Analytics Solution

Contact Center & Omnichannel​

What Is the Difference Between a Virtual Agent and an IVR?

Contact Center & Omnichannel​

LivePerson Boosts Its Conversation Assist Capabilities

Contact Center & Omnichannel​

Launching CX Summit 2022 🚀 – Our First-Ever Conference & Expo