Latest Artificial Intelligence News

Contact Center & Omnichannel​

NICE Introduces New Robotic Process Automation Capabilities

Contact Center & Omnichannel​

Concentrix: Leveraging Flexible Cloud Migration for Improved CX

Contact Center & Omnichannel​

BIG CX NEWS from Puzzel, Adobe and Empirix

Contact Center & Omnichannel​

Posh Technologies Raises $27.5M in Series A Round

Contact Center & Omnichannel​

Odigo Integrates Google DialogFlow CX With Its Conversational AI

Contact Center & Omnichannel​

New Funding Round Values Dialpad at $2.2B

Customer Analytics & Intelligence

Northumbrian Water Group Creates an AI Model to Predict CSAT

Contact Center & Omnichannel​

Puzzel Debuts Digital Engagement Customer Experience Solution

Contact Center & Omnichannel​

Work Smarter, Not Harder With Workflow Automation

Contact Center & Omnichannel​

Symbl.ai: Conversation Intelligence for Real-Time Agent Coaching 

Contact Center & Omnichannel​

Capacity Launches Mortgage Support Automation Platform

Contact Center & Omnichannel​

The Evolution of CX in the Contact Centre Market 

Uncategorized

Forsta and Phebi.AI Partner on Voice Emotion Analysis

Contact Center & Omnichannel​

[24]7.ai Launches Upgraded Conversational AI Capabilities

Contact Center & Omnichannel​

Cisco Webex Contact Centre vs. Genesys: Find Your Most Suited Solution

Contact Center & Omnichannel​

Arise Acquires Officium Labs to Ramp up Customer Care Offering