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Customer Analytics & Intelligence
Amperity Updates Customer Data Platform
CallMiner Combines Platform with Microsoft Azure Speech to Text
Contact Center & Omnichannel
Five9: Democratizing AI Development and Deployment
ActiveCampaign Experience Automation (CXA) Platform Review: Machine Learning
Customer Engagement Platforms
Syte Acquires Visual Search Company Slyce
Marketing & Sales Technology
Plannuh Marketing Automation Platform Raises $4mn
Microsoft Dynamics vs Salesforce CRM: Virtual Agents & Smart Productivity Tools
CallMiner: Revolutionising Emotion in the Contact Centre
eDesk Integrates with Aircall
SMG Expands Partnership with CallMiner
Dubber Acquires AI Technology Company Notiv
Noble Systems CC vs Genesys Contact Centre
Big CX News You May Have Missed
Zendesk vs Salesforce: Battle of the CRM Titans
2600Hz Partners with TeamMate Technology to Offer MS Teams Integration
Top 4 Ways to Reduce Agent Churn
