Latest Artificial Intelligence News

Contact Center & Omnichannel​

Content Guru vs Genesys: Cloud Contact Centre Options 

Customer Analytics & Intelligence

cnvrg.io Releases AI Platform Metacloud

Contact Center & Omnichannel​

8×8 Contact Centre vs Genesys Multicloud CX 

Contact Center & Omnichannel​

4 Ways to Prepare the Contact Centre for the Holiday Rush 

Contact Center & Omnichannel​

NICE Enlighten XO Review: Digital Customer Experience 

Contact Center & Omnichannel​

Microsoft Power BI Review: Business Clarity 

Contact Center & Omnichannel​

Zoho Desk Review: Omni-Channel Service 

Customer Analytics & Intelligence

Invoca Introduces New Functionality to Act on Conversational Data

CRM & Customer Data Management

Vendavo Launches AI B2B Sales Optimiser

Contact Center & Omnichannel​

Automation Anywhere Launches Contact Centre Solution

Contact Center & Omnichannel​

NICE Nexidia AI Analytics Review: Flexible Service To Suit You

Contact Center & Omnichannel​

Talkdesk Agent Assist Review: AI Assistance 

Contact Center & Omnichannel​

Language Operations: Multilingual Support With AI

Contact Center & Omnichannel​

RingCentral Introduces RingCentral Rise

Contact Center & Omnichannel​

Contact Lens for Amazon Connect Review: Sensitive Data Redaction 

Contact Center & Omnichannel​

Khoros Launches New AI & Messaging Capabilities