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Contact Center & Omnichannel
Observe.AI Acquires ScopeAI
Microsoft Power Platform Review: Virtual Agents
Vodafone and AWS Join Forces to Create Unique Kiwi Voice
Event News
Five9 CX Summit 2021 Preview
SAP CRM Review: Precise Customer Targeting
Avaya Invests in Digital Identity Platform Provider Journey.AI
AI Upskilling Platform Workera.ai Raises $16m Series A
WeWork Picks Dialpad as its Communications Tool
Noble IQ Review: Advanced Contact Centre Analytics
Zendesk Acquires Automation Startup Cleverly.ai
Enghouse’s SmartQuality Agent Evaluation Scales Quality & Compliance
Dialpad & Playvox Partner to Optimise CX
Semafone Integrates with Epic to Secure Healthcare Payments
Odigo: Leveraging AI to Enhance CX in European Businesses
Serviceaide Acquires SunView Software
Expert knowledge management from NICE CXone
