Latest Artificial Intelligence News

Contact Center & Omnichannel​

Helpdesk: Eliminate Issues with Speed and Improve CX

Customer Analytics & Intelligence

How Speech Analytics Improves CX

Chorus.ai Launches Momentum Conversation CRM Tool

Contact Center & Omnichannel​

How AI Removed Traditional Contact Centre Trade-Off

Customer Analytics & Intelligence

CallMiner Introduces New Industry-first Initiative

Customer Analytics & Intelligence

Invoca Acquires DialogTech

Customer Analytics & Intelligence

How Speech Analytics Can Impact The VOC

Uncategorized

Qualtrics Expects 1.5bn Yearly Actions on XM platform

Customer Analytics & Intelligence

MindTickle Launches AI Conversation Coaching Solution

Contact Center & Omnichannel​

Mitel: We’re More Partner Aligned

Customer Analytics & Intelligence

How Speech Analytics Impacts the Customer Journey

Contact Center & Omnichannel​

Avaya Named Among Top 5 CCaaS Providers

Contact Center & Omnichannel​

Artefact and Econocom Partner on AI Service Desks

Uncategorized

Online Shopping Firms Most Complained About Service

Contact Center & Omnichannel​

TELUS International Deploys Verint Workforce Engagement

Marketing & Sales Technology

SugarCRM Extends SugarPredict AI Engine to Marketing