Latest Artificial Intelligence News

Contact Center & Omnichannel​

Dubber Acquires AI Technology Company Notiv

Contact Center & Omnichannel​

Noble Systems CC vs Genesys Contact Centre 

Contact Center & Omnichannel​

Big CX News You May Have Missed

CRM & Customer Data Management

Zendesk vs Salesforce: Battle of the CRM Titans 

Contact Center & Omnichannel​

2600Hz Partners with TeamMate Technology to Offer MS Teams Integration

Contact Center & Omnichannel​

Top 4 Ways to Reduce Agent Churn

Customer Analytics & Intelligence

Symbl.ai: Explaining Conversation Intelligence

Contact Center & Omnichannel​

Leidos Picks Nuance Conversational AI to Enhance Patient Experience

Contact Center & Omnichannel​

Dialpad Acquires Kare Knowledgeware to Elevate CX & EX 

CRM & Customer Data Management

Salesforce, FedEx Partner on Supply Chain Management

Customer Analytics & Intelligence

Ellipsis Health Closes $26M for Behavioural Health Voice Testing

Customer Analytics & Intelligence

Mindtickle Updates Sales Readiness Platform

Contact Center & Omnichannel​

Content Guru Storm Cloud Contact Centre Review: WFO Integrations

Contact Center & Omnichannel​

8×8 Partners with Healthcare Solutions Firm Proximie

Contact Center & Omnichannel​

Complex Solutions & AI to Hinder CPaaS in 2022 

Contact Center & Omnichannel​

CPaaS Revenue to Top $10BN Globally in 2022