Latest Artificial Intelligence News

AI & Automation in CX

Customer Reactions to Robot Mistreatment Could Redefine Service Culture

Contact Center & Omnichannel​

Is Your Chatbot Giving Away Secrets? How to Stop Whisper Leak Now

AI & Automation in CX

How Can Contact Centers Reduce Handle Time Without Destroying Customer Experience?

AI & Automation in CX

Salesforce Acquires Spindle AI to Boost Agentforce Analytics and Forecasting

AI & Automation in CX

AI Agents For Customer Support: Trends, Predictions & Providers

AI & Automation in CX

The New CX Power Players: Why AI Leadership Is Reshaping the C-Suite

AI & Automation in CX

Big CX News from Amazon, Zoom, Gartner & Zendesk

Service Management & Connectivity

ServiceNow and NTT DATA Expand Partnership to Deliver Global Agentic AI Solutions

CRM & Customer Data Management

HubSpot Increases Customer Base With Multi-Hub Strategy

CX TV

How AI QA Is Turning Contact Centers into CX Intelligence Powerhouses

Customer Engagement Platforms

Zoom Eyes the Small Business CX Market with Bonsai Buy

Contact Center & Omnichannel​

Beating Tool Fatigue: How Empathic AI Boosts Agent Morale and Performance

AI & Automation in CX

Why CX Tech Buyers Can’t Afford Contract Blind Spots

AI & Automation in CX

How Enterprises Are Actually Using AI & Automation in CX in 2026 – Are You Falling Behind?

Marketing & Sales Technology

The Ultimate Guide to Sales & Marketing Technology

Security, Privacy & Compliance

Amazon Sues Perplexity for Allegedly Misusing Its AI Shopping Tool