Latest Artificial Intelligence News

Customer Analytics & Intelligence

Logi Analytics Launches New Software Capabilities

Contact Center & Omnichannel​

What is Voiceprint and How Can it Combat Fraud?

CRM & Customer Data Management

Vendasta Announces $99mn Funding Round for SMB Technology

Contact Center & Omnichannel​

KMS Lighthouse Knowledge Management Debuts on Azure

Customer Analytics & Intelligence

Common Text Analytics Techniques

CRM & Customer Data Management

Black Knight to Acquire Mortgage Industry CRM Surefire

Customer Analytics & Intelligence

Is Text Analytics Part of NLP?

Customer Analytics & Intelligence

Text Analytics vs Text Mining

Contact Center & Omnichannel​

Re-Humanising the Contact Centre with Help from AI

Customer Analytics & Intelligence

Predictive Personalisation Startup Breinify Raises $11mn

Customer Analytics & Intelligence

How Real-Time and Predictive Analytics Support WFH Agents

Contact Center & Omnichannel​

How AI Developments are Leading to Better Chatbots

Customer Analytics & Intelligence

Text Analytics Integrations Critical For Success

Contact Center & Omnichannel​

Loris Announces New Platform Integrations

Contact Center & Omnichannel​

IntelePeer’s CPaaS Picked by Covenant Transport

Customer Analytics & Intelligence

Dialpad Teams up with Intercom