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Exploring the Next Big Trends in CX
Contact Center
5 Best Practices from Hopper for Implementing a Contact Center GenAI Agent
CRM
Salesforce Set to Hire 1,000+ Employees to Keep up with Agentforce Demand
Uncorking the Secrets Behind Jackson Family Wine’s Digital CX Transformation
Zendesk Continues to Experiment with New Pricing Strategies
What Should Buyers Look for in the New CCaaS Market?
8×8 Adds New AI and Customer Engagement Features
UJET’s New Co-CEO Shares Its CCaaS Vision, Differentiators, & Roadmap
RingCentral Migrates its Agents Away from NICE-Powered Platform
Five9 to Launch ‘New Paradigm’ AI Agents Next Week
Workforce Engagement Management
RingCentral and Verint Form WEM Partnership
The Latest BIG News from Freshworks, Sprinklr, Afiniti & Shopify
The Big Zoho-NVIDIA Announcement: A Closer Look
Gartner Magic Quadrant for Sales Force Automation (SFA) Platforms 2024: The Rundown
Essential Technologies Shaping the Future of Contact Centers
Five9 & Pindrop Announce an “Industry-First” Native Integration
