Latest Artificial Intelligence News

Contact Center & Omnichannel​

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Customer Analytics & Intelligence

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Contact Center & Omnichannel​

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Customer Analytics & Intelligence

Accenture Snaps Up NeuraFlash, a Prominent Salesforce & AWS Consulting Company

Contact Center & Omnichannel​

Trust, Insights & Transformation: The Role of QA Data in Human-Centric Customer Experience

Contact Center & Omnichannel​

Are We Entering a New, AI-Powered Contact Center Era?

Contact Center & Omnichannel​

Google Is Building AI Mode Agents to Automate Customer Support Tasks

Contact Center & Omnichannel​

The Contact Center of Tomorrow Starts With Data

Uncategorized

The Contentsquare-Loris Acquisition: A Closer Look

Customer Analytics & Intelligence

6 Helpful Tools to Build AI Agents That Actually Work

Contact Center & Omnichannel​

Big CX News from Microsoft, Salesforce, Lenovo & Zoom

CRM & Customer Data Management

Salesforce Makes Changes to Its Agentforce Pricing Model (Again!)

Contact Center & Omnichannel​

Microsoft Steps Toward “Fully Autonomous Contact Centers” with a New-Look AI Agent

Contact Center & Omnichannel​

Lenovo’s Customer Service AI Chatbot Got Tricked Into Revealing Sensitive Information. Here’s How.

Contact Center & Omnichannel​

AI’s New Role: From Job Threat to Agent Co-Pilot

Customer Analytics & Intelligence

Gartner Magic Quadrant for Conversational AI Platforms 2025: The Rundown