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Contact Center
The Contact Center of the Future: A Pivotal Shift in the Role of Human Employees
Five9 & Verint Announce a New Integration, Take Their Partnership Beyond WFO
Top Tips: How to Meet Evolving Contact Center Requirements
Challenges & Opportunities: What Has 2024 Taught Us About AI in Contact Centers?
CRM
HubSpot Introduces Agent.AI: The “Only” Network of AI Agents
The Latest BIG News from Salesforce, HubSpot, OpenAI, & Talkdesk
Navigating Digital Communication Channels to Enhance Customer Interaction
Salesforce Announces AI Analytics Platform: Tableau Einstein
7 Top CX Automation Trends to Watch This Year
T-Mobile & OpenAI Team Up to Build a “First-Ever” AI Engine for Customer Experience
Conversational AI
Contact Center Virtual Agents: Trends, Best Practices, & Providers
HubSpot Promises to Make AI Easy, Announces Breeze
Talkdesk Launches a One-Click “AI Rewriter” Solution for Contact Center Agents
How Personal AI Agents Are Set to Transform CX
WFM: A Contact Center Leader’s Guide
Purpose-Built Gen AI for the Contact Center: Introducing ElevateAI by NICE (with Demos!)
