Latest Artificial Intelligence News

Customer Engagement Platforms

Global Happiness Is Down, Customer Happiness Is Up: So What?

Contact Center & Omnichannel​

Generative AI in the Contact Center: What’s New in 2025?

Contact Center & Omnichannel​

Big CX News from Salesforce, Genesys, OpenAI, & Mitel

Customer Analytics & Intelligence

The Next Generation Virtual Agent: An Inside Look

Contact Center & Omnichannel​

“Customer Service Is the New Marketing”: Reimagining the Golden Concept

Contact Center & Omnichannel​

RingCentral Shares All on RingCX: Early Successes, Latest Innovations, & Roadmap

Contact Center & Omnichannel​

Genesys Introduces an AI Studio, Presents a “Grown-Up Path” to Agentic AI

Workforce Engagement Management

3 In 5 Contact Center Agents Don’t Recommend Self-Service, Finds Gartner

CRM & Customer Data Management

Salesforce Debuts Agentforce 3: The Top Takeaways

CX TV

AI Agents vs. Agentic AI, Machine Customers, & Personalized AI: A Breakdown

CX TV

Emodo & OneMagnify: AI, Acquisitions & the Future of Marketing

Customer Engagement Platforms

The College of Health Care Professions (CHCP) on How Its Transforming Student Experiences

Contact Center & Omnichannel​

The Curious Case of Dirty Data and the Impacts on Your Customer Support RTB

CRM & Customer Data Management

15 Use Cases for Generative AI in Marketing

Contact Center & Omnichannel​

Big CX News from NiCE, Genesys, Salesforce, & Gartner

Contact Center & Omnichannel​

Five9 Brings AI Agents to Market With a Shot of Trust and Governance: A Recap