Latest Artificial Intelligence News

Contact Center & Omnichannel​

Verizon Is Using AI Agents to Improve Customer Experiences. Here’s How

CRM & Customer Data Management

ServiceNow and NVIDIA Team Up to Deliver Agentic AI Evaluation Tools

Contact Center & Omnichannel​

6 Emerging AI Threats to Contact Centers (and How to Combat Them)

Contact Center & Omnichannel​

How Krisp’s AI Live Interpreter is a Win-Win for Contact Center Agents and Customers

Customer Analytics & Intelligence

Talkdesk Adds Autonomous AI Voice Agents to Its CX Toolbox

Contact Center & Omnichannel​

Genesys Brings New AI Solutions to Contact Center Supervisors

Contact Center & Omnichannel​

AWS Launches the Next Generation of Amazon Connect, Drops Another Solution with Salesforce

Contact Center & Omnichannel​

Zoom’s AI Companion Becomes “Truly Agentic” with Major AI Release

CRM & Customer Data Management

Salesforce Touts a Big ITSM Move Amid ServiceNow’s CRM Push

Contact Center & Omnichannel​

NICE Mpower: What’s Included, & How Much Does It Cost?

Contact Center & Omnichannel​

LLMs v Agentic AI: ComputerTalk on Why LLMs Are Here to Stay

Contact Center & Omnichannel​

What Will the Contact Center Agent Role Look Like in 2030?

Customer Analytics & Intelligence

Talkdesk Launches an After Hours Solution to Extend Contact Center Opening Times

CRM & Customer Data Management

ServiceNow Lets Thousands of AI Agents Loose, Releases Its New Yokohama Platform

Contact Center & Omnichannel​

Former Avaya Employees Join TeKnowledge, Start Implementing Genesys

CRM & Customer Data Management

The Salesforce Layoffs Latest: Why Is Salesforce Letting 1,000 Employees Go?