Latest Artificial Intelligence News

CX TV

Key Takeaways from Cisco Live 2025 EMEA

Contact Center & Omnichannel​

Krisp’s Game-Changer: Live Speech Translation That’s Reshaping Contact Centers

CRM & Customer Data Management

What Is HubSpot Breeze, and How Does It Work?

Contact Center & Omnichannel​

8×8 CEO Rubbishes Talk of AI Eliminating All Call Center Jobs Within 5 Years

Contact Center & Omnichannel​

Seeing Is Believing: How Visual Intelligence Transforms Customer Experience

CRM & Customer Data Management

SAP Unleashes Several “Ready-to-Use” AI Agents, Introduces a Custom Builder

Contact Center & Omnichannel​

NICE Launches an Online Calculator That Estimates Contact Center AI Savings

Contact Center & Omnichannel​

When CCaaS & CPaaS Converge, Customers Win

Contact Center & Omnichannel​

Big CX News from Google, Cisco, HubSpot, & Pega

Contact Center & Omnichannel​

Deepgram’s Shortcut Beckons the Future of Personalized AI Assistants 

Contact Center & Omnichannel​

Infobip Shares Its Vision for CPaaS Evolving Into an Infrastructure for AI

Customer Analytics & Intelligence

HubSpot Handles 35 Percent of Customer Queries with Its Own Bot

Contact Center & Omnichannel​

As Contact Center AI Starts to Deliver, Choosing the Right CCaaS Partner Is Critical

CRM & Customer Data Management

Pegasystems Announces a “First-of-Its-Kind” Orchestration Capability for AI Agents

Customer Analytics & Intelligence

Google Is Creating a Chatbot That Will Take Calls on Your Behalf

CRM & Customer Data Management

Businesses That Switch from Salesforce to Zoho Cut Costs By 68 Percent, Finds Nucleus Research