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Contact Center
Verint Secures Eight-Figure Contract with Major Retailer
AI Will Make Call Centers Obsolete, Predicts Tata Consultancy Services Head
Why Aren’t Customer Service Teams Ready for Machine Customers?
6 Contact Center AI Truths They Don’t Want You to Know
Microsoft-Centric Contact Center: A Unified Approach with Dynamics, Teams, Office 365, and AI
CRM
The Salesforce Einstein Copilot Is Now Generally Available
Workforce Engagement Management
Slack Sales Elevate Transforms Team Performance
Voice of the Customer
Medallia Confirms CEO Joe Tyrrell Has Stepped Down
Oracle Brings More AI Capabilities to Service & Sales Teams
3 Modern Contact Center QA Challenges (and How to Overcome Them With AI)
HubSpot “Reinvents” Content Marketing, Takes Commerce Hub Global
HubSpot Declares “Customer Experience Is Broken”, Unveils the “All-New” Service Hub to Fix It
The Modern Contact Center Stack: What Does It Look Like?
Calabrio Confirms CEO Exit, Releases New QA Tools
Omnichannel Contact Center: The Hot Trends of 2024
Salesforce Backs Out of Informatica Deal, Reports
