Latest Artificial Intelligence News

AI & Automation in CX

Stop Selling “Savings”: How to Pitch AI Migration to Your Board

AI & Automation in CX

HubSpot Joins the Outcome-Based Pricing Revolution

AI & Automation in CX

The Agentic AI Era Has Arrived! AI Agents and Their Role in CX

AI & Automation in CX

Why Salesforce’s Agentforce Contact Center Won’t End the CCaaS-CRM Battle

AI & Automation in CX

ServiceNow’s CX Shift Study Exposes a Hard Truth About AI and Customer Experience

AI & Automation in CX

Oracle Cuts 30,000 Jobs to Fund Its AI Gamble

AI & Automation in CX

Salesforce Declares Slack the New Home for AI-Powered Customer Service

AI & Automation in CX

Bird’s Earnings Signal a New CX Reality: Fewer Tools, More Automation

Security, Privacy & Compliance

US Federal Court Halts Government Action Against Anthropic as Brand Reputation Concerns Grow

Contact Center & Omnichannel​

The Connective Tissue of CX: Solving IT Fatigue with Interoperability

Customer Analytics & Intelligence

Why Do So Many Customer Analytics Rollouts Fail? How to Deploy CA&I for Adoption, Closed-Loop Action and Measurable CX ROI

AI & Automation in CX

Big CX News from Salesforce, Vonage, ServiceNow, Oracle & Genesys

CRM & Customer Data Management

What Are the Biggest CRM Trends 2026 Buyers Can’t Ignore If They Want Faster Growth?

Customer Analytics & Intelligence

How Do You Buy Customer Analytics Tools Without Ending Up With Expensive Shelfware? The CA&I RFP Guide for CX Teams

AI & Automation in CX

AI Now Drives 20% of Genesys’s New Business

AI & Automation in CX

Salesforce Brings Ambient Intelligence to Sales Calls