Latest Artificial Intelligence News

CRM & Customer Data Management

Salesforce Announces Agentforce 2.0: 5 Big Talking Points

Contact Center & Omnichannel​

Microsoft Announces Multilingual Contact Center Voice Agents

Contact Center & Omnichannel​

Agentic AI: How to Turn Passive Problem Recognition into Pro-active Resolution

Contact Center & Omnichannel​

The Financial Services Contact Center: 3 Trends for 2025

Customer Analytics & Intelligence

The Microsoft Copilot of Today vs. Tomorrow: Don’t Write It Off Just Yet

Contact Center & Omnichannel​

How Agentic AI is Empowering Human Agents and Redefining Service Standards

Uncategorized

Addressing New Challenges in CX through Partnership

Uncategorized

How to Ensure the Ethical, Compliant Use of Contact Center AI

Contact Center & Omnichannel​

AI and the Contact Center: 2025 Trends from Sprinklr

Contact Center & Omnichannel​

44% of Service Leaders Explored a Customer-Facing GenAI Voicebot in 2024

Contact Center & Omnichannel​

Genesys Reaches $1.8BN in Annual Recurring CCaaS Revenues

CRM & Customer Data Management

18 Use Cases for Agentic AI in Customer Experience

Contact Center & Omnichannel​

Big CX News from Salesforce, HubSpot, Microsoft & Five9

CRM & Customer Data Management

Klarna Didn’t Replace Salesforce & Workday with AI; It Replaced Them with Alternative SaaS Apps

Contact Center & Omnichannel​

QA Automation – How Far Can We Push AI?

Contact Center & Omnichannel​

AWS re:Invent 2024: 5 Top Takeaways for Customer Experience Eggheads