Latest Artificial Intelligence News

Event News

Qualtrics X4 2025: 5 Massive Announcements from the Experience Management Summit

Contact Center & Omnichannel​

Smarter CX Consulting: AI and Big Data Take Center Stage

Contact Center & Omnichannel​

Accenture Claims “Customer Service Is on the Brink”

Customer Analytics & Intelligence

Observe.AI Acquires Dubdub.ai, Aims to Pioneer the “Renaissance” of Voice in Customer Support

Contact Center & Omnichannel​

Genesys Introduces Its Biggest-Ever CCaaS Bundle, Emphasizes “Exceptional Value”

Contact Center & Omnichannel​

How XCALLY Is Making AI Work in the Real World of CX

Contact Center & Omnichannel​

Big CX News from AWS, Microsoft, ServiceNow, NVIDIA, & NICE

CRM & Customer Data Management

Oracle Introduces AI Agent Studio, Bolsters Fusion Applications

CRM & Customer Data Management

Salesforce Resolves 85% of Its Customer Queries with Agentforce

Contact Center & Omnichannel​

Your First Steps with Agentic AI in Customer Service

Contact Center & Omnichannel​

NICE Enlighten AI: Features, Benefits, & Pricing

Customer Analytics & Intelligence

The Future of Visual Intelligence in Customer Support

Customer Analytics & Intelligence

Adobe Sets Out its Agentic AI Vision, Unveils Purpose-Built AI Agents

Contact Center & Omnichannel​

Verizon Is Using AI Agents to Improve Customer Experiences. Here’s How

CRM & Customer Data Management

ServiceNow and NVIDIA Team Up to Deliver Agentic AI Evaluation Tools

Contact Center & Omnichannel​

6 Emerging AI Threats to Contact Centers (and How to Combat Them)