Latest Artificial Intelligence News

Contact Center & Omnichannel​

The New Cisco Webex Enjoys a “Solid Growth” Quarter: Is Its Strategy Pivot Paying Off?

Contact Center & Omnichannel​

The Latest BIG News from Five9, Dialpad, Salesforce, & Zendesk

Contact Center & Omnichannel​

Cognigy Enters the Agentic AI Conversation, Promises to “Outperform” Anything Else on the Market

CX TV

Exploring the Next Big Trends in CX

Contact Center & Omnichannel​

5 Best Practices from Hopper for Implementing a Contact Center GenAI Agent

CRM & Customer Data Management

Salesforce Set to Hire 1,000+ Employees to Keep up with Agentforce Demand

Contact Center & Omnichannel​

Uncorking the Secrets Behind Jackson Family Wine’s Digital CX Transformation

CRM & Customer Data Management

Zendesk Continues to Experiment with New Pricing Strategies

Contact Center & Omnichannel​

What Should Buyers Look for in the New CCaaS Market?

Contact Center & Omnichannel​

8×8 Adds New AI and Customer Engagement Features

Contact Center & Omnichannel​

UJET’s New Co-CEO Shares Its CCaaS Vision, Differentiators, & Roadmap

Contact Center & Omnichannel​

RingCentral Migrates its Agents Away from NICE-Powered Platform

Contact Center & Omnichannel​

Five9 to Launch ‘New Paradigm’ AI Agents Next Week

Workforce Engagement Management

RingCentral and Verint Form WEM Partnership

Contact Center & Omnichannel​

The Latest BIG News from Freshworks, Sprinklr, Afiniti & Shopify

CRM & Customer Data Management

The Big Zoho-NVIDIA Announcement: A Closer Look