Latest Artificial Intelligence News

Contact Center & Omnichannel​

Huawei and Indosat Launch the Biggest Digital Intelligence Operations Center in Southeast Asia

Contact Center & Omnichannel​

Puzzel Boosts AI Capabilities with SupWiz Acquisition

Customer Analytics & Intelligence

The Forrester Wave for Customer Analytics Technologies 2024: Top Takeaways

Contact Center & Omnichannel​

Big CX News from Pega, Microsoft, Kore.ai, & Bird

CRM & Customer Data Management

The Big Salesforce-Workday Announcement: A Closer Look

Contact Center & Omnichannel​

Microsoft CEO: “We Will Save Hundreds of Millions with Contact Center GenAI”

Customer Analytics & Intelligence

Kore.ai Announces a Conversational AI Platform for the Midmarket

Customer Analytics & Intelligence

30% of GenAI Projects Will Be Scrapped by 2025 Due to Lack of ROI, Gartner Predicts

CX TV

3 Use Cases for GenAI in Contact Center Quality Assurance (with Demos!)

CRM & Customer Data Management

ServiceNow President Desai Leaves After Hiring Policy Breach

CRM & Customer Data Management

Big CX News from NICE, Salesforce, Gamma & SAP

CRM & Customer Data Management

Dialpad Enhances Ai Sales Platform, Promises to Transform the Sales Process

Contact Center & Omnichannel​

Vonage Boosts Voice Platform with AI-Powered SIP Capabilities

Contact Center & Omnichannel​

Japanese Bank SMBC Trialing Customer Service Digital Avatars in Contact Centers

Contact Center & Omnichannel​

Agent Assist: Use Cases, Benefits, & Providers

Contact Center & Omnichannel​

Big CX News – The Latest on the Google-HubSpot Fallout, Patagonia’s Call Center AI Lawsuit, & More